References

Re: Live-in Care Client Feedback Survey

1 message

Nicola Taylor <owlswoodnicola@gmail.com>

11 May 2026 at 17:25

To: BB Care <bbcare.uk111@gmail.com>

Hi, 

I hope your onward travel from my house was good. Thank you again for all your help. 

I’ve copied in your survey below. You were great and I hope you may have availability to come back in future. 

General

1. How long did you receive live-in care with Ms Beata Banska, trading as BBCare?

☐ Less than 1 week

x 1–4 weeks

☐ 1–3 months

☐ 3+ months

Safe

2. Did you feel safe and secure with your live-in carer/PA?

x Always

☐ Most of the time

☐ Sometimes

☐ Never

3. Did the carer/PA support you in a way that your dignity and privacy was protected?

x Always

☐ Most of the time

☐ Sometimes

☐ Never

4. Were medications (if applicable) managed safely and as agreed?

x Yes, always

☐ Sometimes

☐ No

☐ Not applicable

Effective

5. Did the carer/PA have the right skills and knowledge to meet your needs?

☐ Yes, always

☐ Sometimes

☐ No

There was one aspect of my care that was new, so initially didn’t have the skills to do this but picked it up extremely quickly after being shown and existing knowledge and competence with similar tasks was extremely evident. 

6. Did the carer/PA supported your health and wellbeing effectively?

x Strongly agree

☐ Agree

☐ Neutral

☐ Disagree

Caring

7. Did the carer/PA treat you with kindness, compassion, and respect?

x Always

☐ Most of the time

☐ Sometimes

☐ Never

8. Did you feel listened to and involved in decisions about your care?

x Always

☐ Most of the time

☐ Sometimes

☐ Never

Responsive

9. Did the care provided meet your individual needs and preferences?

x Always

☐ Most of the time

☐ Sometimes

☐ Never

10. Were any concerns or changes in your care needs responded to promptly?

☐ Yes, always

☐ Sometimes

☐ No

x Not applicable

Well-led

11. Did you feel the service was well-organised and well-managed?

x Strongly agree

☐ Agree

☐ Neutral

☐ Disagree

12. Did you feel confident that your feedback or complaints would be listened to and acted upon?

x Yes, definitely

☐ To some extent

☐ No

Final Thoughts

13. Is there anything i could improve to make the care better?

I don’t think so. I think I should have explained earlier that I wasn’t uncomfortable with you it was just getting used to someone new that was difficult for me and would take time. 

14. What did you value most about the live-in care you received?

Beata was extremely professional and very quickly learnt how I liked things to be done and adapted to my needs. She picked new things up extremely quickly and was very diligent about ensuring tasks got done on time. As well as asking questions as necessary and ensuring she was doing things as I wanted. I was apprehensive after previous poor experiences of live-in care (several years ago), but Beata was the opposite of this which was a major relief. It gave me the opportunity for a break from my parents, who (unlike previous live-in carers) felt confident that Beata would provide the care I needed and could step back. It also meant I could get out of my wheelchair more, and I particularly enjoyed playing board games (Beata is great at these!) which I haven't been able to do in ages. Beata was great at being involved when necessary but being in the background when necessary too, and checking that I was happy with that balance. Much appreciated! This probably affected things a bit as it was new to me and it takes time to adjust (Beata couldn’t have been more accommodating), so I’m sure in future things will be even better as I’ll be more comfortable. 

All the best, 

Nicola

My private clients were sent this message: 

I’d sincerely appreciate your honest feedback to help improve future services.

Questionaire is based on CQC’s 5 Key Questions about Safety, Effectivness, Caring, Responsivness and Leadership.

If you decide to take the survey or to answer just few relevant to the care you received questions, your answers may be presented to CQC as a supportive document during the process of my registration with them. 

Re: Live-in Care Client Feedback Survey

1 message

Ifeanyi Nwokoro <ifyshouse@mail.com>

18 August 2025 at 22:12

To: BB Care <bbcare.uk111@gmail.com>

Hi Bea,

That's not a problem at all. I've answered as best I can below.

General

How long did you receive live-in care with Ms Beata Banska, trading as BBCare?

☐ Less than 1 week

☐ 1–4 weeks

☐ 1–3 months

☐ 3+ months

Safe

2. Did you feel safe and secure with your live-in carer/PA?

☐ Always

☐ Most of the time

☐ Sometimes

☐ Never

3. Did the carer/PA support you in a way that your dignity and privacy was protected?

☐ Always

☐ Most of the time

☐ Sometimes

☐ Never

4. Were medications (if applicable) managed safely and as agreed?

☐ Yes, always

☐ Sometimes

☐ No

☐ Not applicable

Effective

5. Did the carer/PA have the right skills and knowledge to meet your needs?

☐ Yes, always

☐ Sometimes

☐ No

6. Did the carer/PA supported your health and wellbeing effectively?

☐ Strongly agree

☐ Agree

☐ Neutral

☐ Disagree

Caring

7. Did the carer/PA treat you with kindness, compassion, and respect?

☐ Always

☐ Most of the time

☐ Sometimes

☐ Never

8. Did you feel listened to and involved in decisions about your care?

☐ Always

☐ Most of the time

☐ Sometimes

☐ Never

Responsive

9. Did the care provided meet your individual needs and preferences?

☐ Always

☐ Most of the time

☐ Sometimes

☐ Never

10. Were any concerns or changes in your care needs responded to promptly?

☐ Yes, always

☐ Sometimes

☐ No

☐ Not applicable

Well-led

11. Did you feel the service was well-organised and well-managed?

☐ Strongly agree

☐ Agree

☐ Neutral

☐ Disagree

12. Did you feel confident that your feedback or complaints would be listened to and acted upon?

☐ Yes, definitely

☐ To some extent

☐ No

Final Thoughts

13. Is there anything i could improve to make the care better?

Honestly, nothing that comes to mind at this time.

14. What did you value most about the live-in care you received?

You were always very warm and friendly while staying professional throughout.

Kind Regards

Ify